Heritage Plans

As a result of T-Mobile's merger with Sprint, Metro by T-Mobile offers Heritage Rate Plans to interested customers for a limited time. Heritage Rate Plans, are available by contacting customer care at 888-863-8768 or *611 from your Metro phone. 6am-2am (Central) 7 days a week.

A Prime membership gives you the best of shopping and entertainment from Amazon. Prime members get fast, free delivery on over 100 million items, even free same-day, one-day, and 2-hour delivery on some items (available in select cities). Prime also includes streaming of thousands of popular movies and TV shows. Members can watch award-winning Prime Originals, and even add channels like HBO or Showtime. Membership also includes access to millions of songs that can be streamed on the Amazon Music app or on an Echo simply by asking Alexa. Additionally, Prime offers members Prime Amazon Photos, Prime Reading, Amazon Gaming, and more. You can learn more about these and other benefits by visiting www.amazon.com/prime.

You can download the following mobile apps from the App Store or Play Store:

• Amazon Shopping: The Amazon Shopping app lets you shop millions of products and manage your Amazon orders from anywhere.
• Amazon Prime Video: Stream and download thousands of movies and TV shows, including award-winning Prime Originals like The Marvelous Mrs. Maisel and Goliath, critically-acclaimed shows like Tom Clancy’s Jack Ryan and new shows like Homecoming.
• Amazon Music: Listen ad-free with endless skips and enjoy hands-free listening with Alexa-enabled devices. Download the Amazon Music app to listen on the go with offline playback.

If you remain on the $60 Unlimited Heritage rate plan with Metro by T-Mobile, you will not need to pay for your Amazon Prime membership.

Yes. Sharing benefits through Amazon Household requires both adults to link their accounts in an Amazon Household and agree to share payment methods. Each adult keeps his or her personal account while sharing those benefits at no additional cost. To set up an Amazon Household, go to the Amazon Household main page.

If your Metro account is suspended for more than 24 hours, your Prime benefits will also be suspended. Once you make your monthly Metro service payment, your Prime benefits will start again within 24 hours.

You can request a new verification code by going here. If you are still having issues receiving a verification code, please contact Metro by T-Mobile customer care at 1-888-8Metro8. Note: To receive a verification code, you must be on a qualifying rate plan.

Find a local store or contact Metro Customer Care by dialing 1-888-8METRO8.

Twitch Prime is a premium experience on Twitch, the live streaming video service that’s popular among gamers. Twitch Prime includes free games every month, in-game content for some of the most popular games, a Twitch channel subscription every 30 days at no additional cost, exclusive emotes, and chat badge. Learn more here.

Yes, however additional lines on Heritage Rate plans are not eligible for device promotions. Customers are welcome to bring a compatible device when adding a line or purchase a new device at full retail price.

Members can enjoy the following Prime benefits:
Shopping:  Find constant deals on hundreds of thousands of products, including exclusive deals for Prime members with fast, FREE shipping on over 100 million items and flexible delivery options to fit your life.

• Prime Video: Stream and download thousands of movies and TV shows, including award-winning Prime Originals like The Marvelous Mrs. Maisel and Goliath, critically-acclaimed shows like Tom Clancy’s Jack Ryan and new shows like Homecoming.
• Amazon Music: Download the Amazon Music app to listen ad-free with endless skips and offline playback. Plus, go hands-free with Alexa on iOS, Android and hundreds of other Alexa-enabled devices.
• Audible: Unlimited listening to original audio series and playlists handcrafted for every interest.
• Prime Reading: Unlimited access on any device to more than a thousand eBooks, popular magazines, comics, books with Audible narration and more. 
• Amazon Photos: Unlimited photo storage for you and five others. 
• Prime at Whole Foods Market: Exclusive savings in-store, including an extra 10% off all Sale items and weekly Prime Member Deals, plus 2-hour delivery of your Whole Foods Market groceries in select cities. 
• Deals: Exclusive deals on products just for Prime members, plus early access to Amazon deals throughout the year 

For a more detailed list of Prime benefits, please visit: https://www.amazon.com/gp/help/customer/display.html?nodeId=201910360

You must be on the $60/month Unlimited Heritage rage plan. Upon activation of your new rate plan, Metro will send you a text directing you to Amazon to create your Amazon account and activate the Prime membership. If you no longer have the text and need to register, go here and enter your Metro phone number.  The system will validate that you are on an eligible plan, and you can complete the redemption process.

If your mobile service is no longer through Metro by T-Mobile or you leave the qualifying service plan for a different plan that does not offer Amazon Prime, your Prime membership will be automatically cancelled. To continue your Prime membership, please visit www.amazon.com/amazonprime, sign in using your Amazon credentials and sign up directly through Amazon Prime to continue enjoying the same benefits.

Prime is included as an option with your Metro by T-Mobile $60 Unlimited rate plan. If you wish to cancel your Prime benefit, please visit the ‘Manage Your Prime Membership’ page here. - https://www.metrobyt-mobile.com/benefits/amazon-prime/activate

If you do not make your Metro by T-Mobile service payment in a timely fashion and your account is canceled, you will also lose access to your Prime benefits. Your Prime benefits will start again when you pay for your Metro service and reactivate a qualifying plan.

You can visit the ‘Manage Your Prime Membership’ page here, where your current method of payment will be indicated near the top left of the page in the Billing section. You can also call Metro by T-Mobile customer care at 1-888-8Metro8 to confirm if Amazon Prime is a part of your rate plan.

You can visit the Amazon Prime help page here.