California Cramming Compliance
Information on Billing for Premium and Third-Party Services
Certain parties besides Metro by
Blocking Options for Premium and Third-Party Services
If you are enrolled in an Unlimited Plan, you may restrict the ability of third parties to place charges on your bill by declining to deposit money in your MetroConnect account.
You should, at all times, protect all passwords and Personal Identification Numbers ("PINs") associated with your account.
The above options are available to you at any time and at no additional cost. Please contact customer care by dialing "611" or visit a Metro by
Frequently Asked Questions for Premium and Third-Party Services
Q: What premium or third-party services may I access using my account?
A: In addition to the high-quality voice, text, and data services provided by Metro by
Q: I am not interested in being able to purchase premium or third-party services using my account. Is there a way to restrict access and thereby prevent these charges from appearing on my bill?
A: You may restrict access to most premium and third-party services by simply declining to deposit money in your MetroConnect account.
Q: Is there a charge for these blocking options?
A: No. These options are available to you at any time and at no additional cost.
Q: Who do I contact to implement a blocking option?
A: Please call customer care by dialing "611" or visit a Metro by
Q: Is there anything else that I can do to prevent unauthorized charges?
A: You should always protect all passwords and PINs associated with your account.